{"id":988320,"date":"2023-05-26T16:58:23","date_gmt":"2023-05-26T15:58:23","guid":{"rendered":"https:\/\/severnsurgery.com\/?page_id=988320"},"modified":"2024-04-17T20:05:00","modified_gmt":"2024-04-17T19:05:00","slug":"feedback","status":"publish","type":"page","link":"https:\/\/severnsurgery.com\/index.php\/feedback\/","title":{"rendered":"Feedback"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"988320\" class=\"elementor elementor-988320\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-68374418 elementor-section-height-min-height elementor-section-items-stretch elementor-section-boxed elementor-section-height-default\" data-id=\"68374418\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-312cc3d3\" data-id=\"312cc3d3\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_scale_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_scale_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:2,&quot;sizes&quot;:[]},&quot;background_motion_fx_scale_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:66,&quot;end&quot;:93}},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;],&quot;background_motion_fx_scale_direction&quot;:&quot;out-in&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-296c4eed elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"296c4eed\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-234e0fb3\" data-id=\"234e0fb3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-368401a3 elementor-section-height-min-height elementor-section-items-stretch elementor-section-boxed elementor-section-height-default\" data-id=\"368401a3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-17075dc0\" data-id=\"17075dc0\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-16ad95af elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"16ad95af\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-37edd76d\" data-id=\"37edd76d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c17c907 elementor-widget-mobile__width-auto elementor-widget elementor-widget-heading\" data-id=\"c17c907\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.2 - 23-04-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h5 class=\"elementor-heading-title elementor-size-default\">patient feedback<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-895c55c elementor-hidden-desktop elementor-hidden-tablet\" data-id=\"895c55c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21e6e13c elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"21e6e13c\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"vamtamtheme- vamtam-theme-emergency-phone\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-730f373b elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"730f373b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\"><a href=\"tel:0116%20271%209042\">0116 271 9042<\/a><\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-69814166 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"69814166\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-21e8ffd8\" data-id=\"21e8ffd8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-605697a8 elementor-widget elementor-widget-heading\" data-id=\"605697a8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Your Feedback Matters: Empowering Your Health Journey\u200b<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-78a434c elementor-section-height-min-height elementor-section-items-stretch elementor-section-boxed elementor-section-height-default\" data-id=\"78a434c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5ec61d77\" data-id=\"5ec61d77\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-115dbb97 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"115dbb97\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2951e2c9\" data-id=\"2951e2c9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-63fcf6e6 elementor-align-left elementor-mobile-align-left elementor-widget-mobile__width-auto elementor-widget elementor-widget-button\" data-id=\"63fcf6e6\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"\/index.php\/book-an-appointment\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Request Appointment ><\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-291b3db7 elementor-hidden-phone\" data-id=\"291b3db7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2ad6b51a elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"2ad6b51a\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"vamtamtheme- vamtam-theme-emergency-phone\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b26fb05 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"2b26fb05\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\"><a href=\"tel:0116%20271%209042\">0116 271 9042<\/a><\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1ead087 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1ead087\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d959ee2\" data-id=\"d959ee2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3dd92366 elementor-widget elementor-widget-heading\" data-id=\"3dd92366\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">At Severn Surgery, we believe that your voice is essential in shaping the quality of care we provide. <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ea4df5 elementor-widget elementor-widget-text-editor\" data-id=\"4ea4df5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.2 - 23-04-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p style=\"font-style: normal; font-variant-caps: normal; font-size: 16px; font-family: Helvetica, sans-serif;\">We understand the importance of patient feedback in creating an exceptional healthcare experience tailored to your needs. By sharing your thoughts, experiences, and suggestions, you play a vital role in improving our services.<\/p><p style=\"font-style: normal; font-variant-caps: normal; font-size: 16px; font-family: Helvetica, sans-serif;\">Your feedback serves as a powerful tool that helps us understand what we are doing well and where we can enhance our care. It allows us to celebrate the successes we&#8217;ve achieved together and identify areas where we can make meaningful improvements. Your insights help us deliver the highest standard of care, ensuring that every visit to our clinic is a positive and personalised experience.<\/p><p style=\"font-style: normal; font-variant-caps: normal; font-size: 16px; font-family: Helvetica, sans-serif;\">Listening to your feedback not only helps us improve, but it also strengthens the bond between you and our healthcare team. Your input shows that we value your perspective and are committed to providing the best care possible. By actively incorporating your feedback, we can continuously enhance our services, address any concerns, and create an environment where your health and well-being are prioritised.<\/p><p style=\"font-style: normal; font-variant-caps: normal; font-size: 16px; font-family: Helvetica, sans-serif;\">We encourage you to share your feedback openly and honestly. If you have a complaint, we have provided a comprehensive complaints leaflet where you can find all the necessary resources and information to register your complaint. Please review the leaflet by visiting the below link. Your complaint is important to us, and we are dedicated to addressing it promptly and resolving any issues you may have encountered.<\/p><p style=\"font-style: normal; font-variant-caps: normal; font-size: 16px; font-family: Helvetica, sans-serif;\">We are committed to fostering an atmosphere of trust and continuous improvement. Your feedback is invaluable in shaping the future of our healthcare services. Together, let&#8217;s empower your health journey and create a partnership that leads to exceptional care and a positive healthcare experience.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b7a7891 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b7a7891\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e638fee\" data-id=\"e638fee\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fa72246 elementor-widget elementor-widget-text-editor\" data-id=\"fa72246\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>The CQC are collecting feedback from patients about the care they have received at the practice. Please click the button below to give feedback to the CQC.<\/h3>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ba0f06 elementor-widget elementor-widget-button\" data-id=\"9ba0f06\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/www.cqc.org.uk\/give-feedback-on-care?referer=getinvolvedlinksection\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Give feedback<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-06efb97 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"06efb97\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6bc6246\" data-id=\"6bc6246\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b5e5761 elementor-widget elementor-widget-text-editor\" data-id=\"b5e5761\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3 style=\"font-style: normal; font-variant-caps: normal; letter-spacing: normal; text-transform: none; text-decoration: none;\">You Said<\/h3>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4b42a8a\" data-id=\"4b42a8a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6da9ea3 elementor-widget elementor-widget-text-editor\" data-id=\"6da9ea3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3 style=\"font-style: normal; font-variant-caps: normal; letter-spacing: normal; text-transform: none; text-decoration: none;\">We Did<\/h3>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c12e194 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c12e194\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-23d33fc\" data-id=\"23d33fc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cde697a elementor-widget elementor-widget-text-editor\" data-id=\"cde697a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-style: normal; font-variant-caps: normal; caret-color: #000000; color: #000000; font-family: Calibri, sans-serif; font-size: 14.666667px;\">We had long waiting times to answer the phone<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7dd61f2\" data-id=\"7dd61f2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a7da8ba elementor-widget elementor-widget-text-editor\" data-id=\"a7da8ba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"font-style: normal; font-variant-caps: normal; margin: 0cm; font-size: 11pt; line-height: normal; font-family: Calibri, sans-serif;\"><b>We have installed a new phone system and are working through altering how we answer calls, options will be announced to you, to select the correct person to respond to your query, we will also share messages about other services that are now available to you, as you might not yet be aware of the changing provision at the practice.<\/b><\/p><p style=\"font-style: normal; font-variant-caps: normal; margin: 0cm; font-size: 11pt; line-height: normal; font-family: Calibri, sans-serif;\"><b>\u00a0<\/b><\/p><p style=\"font-style: normal; font-variant-caps: normal; margin: 0cm; font-size: 11pt; line-height: normal; font-family: Calibri, sans-serif;\">We have switched on \u201ccall back\u201d so at times when we are busy you can select for us to ring you back when we are free, this stops you having to wait in long queues.<\/p><p style=\"font-style: normal; font-variant-caps: normal; margin: 0cm; font-size: 11pt; line-height: normal; font-family: Calibri, sans-serif;\"><b>\u00a0<\/b><\/p><p style=\"font-style: normal; font-variant-caps: normal; margin: 0cm; font-size: 11pt; line-height: normal; font-family: Calibri, sans-serif;\"><b>We have looked at our telephone data and are currently working on ways to alter our workloads to respond more quickly to calls at our busiest times.<\/b><\/p><p style=\"font-style: normal; font-variant-caps: normal; margin: 0cm; font-size: 11pt; line-height: normal; font-family: Calibri, sans-serif;\"><b>\u00a0<\/b><\/p><p style=\"font-style: normal; font-variant-caps: normal; margin: 0cm; font-size: 11pt; line-height: normal; font-family: Calibri, sans-serif;\">We are offering on-line consultations (admin and\/or clinical queries) so you can raise your non-emergency queries with us and we will respond within two days to inform you how we can best manage your request, and when.<\/p><p style=\"font-style: normal; font-variant-caps: normal; margin: 0cm; font-size: 11pt; line-height: normal; font-family: Calibri, sans-serif;\"><b>\u00a0<\/b><\/p><p style=\"font-style: normal; font-variant-caps: normal; margin: 0cm; font-size: 11pt; line-height: normal; font-family: Calibri, sans-serif;\"><b>We have updated our website to let you know how best to contact us and how to access other services when we are closed.<\/b><\/p><p style=\"font-style: normal; font-variant-caps: normal; margin: 0cm; font-size: 11pt; line-height: normal; font-family: Calibri, sans-serif;\"><b>\u00a0<\/b><\/p><p style=\"font-style: normal; font-variant-caps: normal; margin: 0cm; font-size: 11pt; line-height: normal; font-family: Calibri, sans-serif;\">We are now promoting PHARMACY FIRST, where you can obtain help and advice for any of the following symptoms, so that you do not need to access primary care appointments, which will free up time for us to see more complex patients sooner.<\/p><p style=\"font-style: normal; font-variant-caps: normal; margin: 0cm; font-size: 11pt; line-height: normal; font-family: Calibri, sans-serif;\">We now encourage all patients on a repeat prescription to order their next repeat prescription on-line, this saves you having to contact us by telephone or in person, which helps other patients to access our services more quickly.\u00a0\u00a0Please see our website for how to order your repeat prescription on-line.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1cfbb10 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1cfbb10\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-10eb335\" data-id=\"10eb335\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b3e413 elementor-widget elementor-widget-text-editor\" data-id=\"3b3e413\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You said you had to wait a long time to obtain an appointment<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3c54008\" data-id=\"3c54008\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0191196 elementor-widget elementor-widget-text-editor\" data-id=\"0191196\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>We have increased the number and range of clinicians that now provide services to our patients, and you can now access appointments with:<\/strong><\/p><p>Pharmacists \u2013 in house and via Pharmacy First<\/p><p>Pharmacy technicians<\/p><p>Physicians Associates<\/p><p>Paramedics<\/p><p>Social Prescriber Link Workers<\/p><p>Mental Health Practitioners<\/p><p>First Contact Physiotherapists<\/p><p>Please inform our staff when you contact us what your needs are so they will be able to co-ordinate your care and help direct you to the service that is most appropriate for your needs (or if not urgent, use our online consultation facility to register your request online).\u00a0 These clinicians are part of our team and are working to ensure your needs are being met by the most appropriate service.<\/p><p>We have worked with our local GP colleagues in our Primary Care Network to offer EXTENDED ACCESS CLINIC APPOINTMENTS to patients, these appointments are available face to face and are located here.\u00a0 All the practices within our Primary Care Network are working together to help improve access for our patients.\u00a0 These appointments are available each evening and on Saturdays.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9746319 elementor-section-height-min-height elementor-section-items-stretch elementor-section-boxed elementor-section-height-default\" data-id=\"9746319\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6dbeefd\" data-id=\"6dbeefd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-15a20cac elementor-widget elementor-widget-text-editor\" data-id=\"15a20cac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>\u00a0<\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><b><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">Changes to how you make a complaint about primary care from 1 July 2023<\/span><\/b><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><b><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">\u00a0<\/span><\/b><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is written into the <\/span><span lang=\"EN-GB\"><a href=\"https:\/\/www.gov.uk\/government\/publications\/the-nhs-constitution-for-england\"><span style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #0563c1; mso-fareast-language: EN-GB;\">NHS Constitution on GOV.UK.<\/span><\/a><\/span><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">\u00a0\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">From 1 July 2023 new changes have been introduced to the way members of the public make a complaint about primary care services to the commissioner.<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">By primary care services we mean GPs, dentists, opticians or pharmacy services.\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">\u00a0\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">There are two ways you can make a complaint:\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12pt; text-indent: -0.25in; letter-spacing: var(--vamtam-primary-font-letter-spacing-desktop,normal); text-transform: var(--vamtam-primary-font-transform,none); font-family: Arial, sans-serif; color: #231f20;\">\u00a0<\/span><\/p><ul><li style=\"line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12pt; text-indent: -0.25in; letter-spacing: var(--vamtam-primary-font-letter-spacing-desktop,normal); text-transform: var(--vamtam-primary-font-transform,none); font-family: Arial, sans-serif; color: #231f20;\">You can complain to the healthcare provider: <\/span><span lang=\"EN-GB\" style=\"font-size: 12pt; text-indent: -0.25in; letter-spacing: var(--vamtam-primary-font-letter-spacing-desktop,normal); text-transform: var(--vamtam-primary-font-transform,none); font-family: Arial, sans-serif; color: #0b0c0c;\">this is the organisation where you received the NHS service, for example a GP surgery or dental surgery.\u00a0 \u00a0<\/span><\/li><li style=\"line-height: normal;\"><span style=\"color: #231f20; font-family: Arial, sans-serif; font-size: 12pt; letter-spacing: var(--vamtam-primary-font-letter-spacing-desktop,normal); text-indent: -0.25in; text-transform: var(--vamtam-primary-font-transform,none);\">You can complain to Leicester, Leicestershire and Rutland Integrated Care Board (LLR ICB): this is the organisation that paid for the service or care you received.\u00a0<\/span><\/li><\/ul><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">After 1 July 2023 if you want to make a complaint about primary care services to the commissioner you will now contact LLR ICB instead of NHS England.\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">\u00a0\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">You can do this by:\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">Telephone: <\/span><span lang=\"EN-GB\" style=\"font-family: 'Arial',sans-serif;\">0116 295 7572<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-family: 'Arial',sans-serif;\">Email: <\/span><span lang=\"EN-GB\"><a href=\"mailto:llricb-llr.enquiries@nhs.net\"><span style=\"font-family: 'Arial',sans-serif;\">llricb-llr.enquiries@nhs.net<\/span><\/a><\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-family: 'Arial',sans-serif;\">\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-family: 'Arial',sans-serif;\">Writing to us at: <\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif;\">Corporate Governance Team<\/span><\/p><p style=\"line-height: normal; text-autospace: none;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black; mso-fareast-language: EN-GB;\">NHS Leicester, Leicestershire and Rutland Integrated Care Board (ICB)<\/span><\/p><p style=\"line-height: normal; text-autospace: none;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black; mso-fareast-language: EN-GB;\">Room G30, Pen Lloyd Building<br \/>County Hall, Glenfield<br \/>Leicester, LE3 8TB<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\">\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">If you want to make a complaint directly to the provider of the primary care service, you still can \u2013 that does <b><u>not <\/u><\/b>change on the 1 July 2023.\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">Members of the public with ongoing complaints received on\/after 1 July 2022 will receive a letter from NHS England informing them that the ICB is now handling their complaint with confirmation of their case handler.\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">Members of the public with any ongoing complaints received before 1 July 2022 will receive a letter from NHS England informing them that their complaint is being retained by NHS England with confirmation of their case handler.\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 9.0pt; font-family: 'Segoe UI',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #231f20; mso-fareast-language: EN-GB;\">\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\" style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #221f20; mso-fareast-language: EN-GB;\">If you have any queries, please contact the ICB at <\/span><span lang=\"EN-GB\" style=\"font-family: 'Arial',sans-serif;\">0116 295 7572.<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\">\u00a0<\/span><\/p><p style=\"margin-bottom: 0in; line-height: normal;\"><span lang=\"EN-GB\"><a href=\"https:\/\/www.nhs.uk\/using-the-nhs\/about-the-nhs\/how-to-complain-to-the-nhs\/\"><span style=\"font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #0563c1; mso-fareast-language: EN-GB;\">Find out more about how to feedback or make a complaint about an NHS service<\/span><\/a><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43beb9d4 elementor-widget elementor-widget-spacer\" data-id=\"43beb9d4\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.2 - 23-04-2023 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d7adc42 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"1d7adc42\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Patient Resources<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c594791 elementor-widget elementor-widget-spacer\" data-id=\"c594791\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b3939e1 elementor-widget elementor-widget-heading\" data-id=\"2b3939e1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Click links below for further information.<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2879fc28 elementor-widget elementor-widget-spacer\" data-id=\"2879fc28\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2717fdec elementor-widget elementor-widget-heading\" data-id=\"2717fdec\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\"><a href=\"mailto:severn.surgery@nhs.net?subject=Patient%20Feedback\">email us your feedback<\/a><\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e07a90b elementor-widget elementor-widget-heading\" data-id=\"3e07a90b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/severnsurgery.com\/wp-content\/uploads\/2023\/08\/PODs-Frequently-Asked-Questions.pdf\">frequently asked questions<\/a><\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b6ff848 elementor-widget elementor-widget-heading\" data-id=\"4b6ff848\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">patient complaints leaflet<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-71375ba3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"71375ba3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-b12d816\" data-id=\"b12d816\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27fcc9e2 elementor-view-stacked elementor-vertical-align-middle elementor-shape-circle elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"27fcc9e2\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/severnsurgery.com\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-box.min.css\">\t\t\t\t<div  class=\"elementor-icon-box-wrapper vamtam-is-link\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t\t\t<a class=\"elementor-icon elementor-animation-\" href=\"\/index.php\/care-and-support\/\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-heartbeat\"><\/i>\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t\t<a href=\"\/index.php\/care-and-support\/\">Care and support<\/a>\n\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">Here you will find a wealth of information and advice to help you take care of your health and wellbeing.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-29d36975\" data-id=\"29d36975\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-55a3eded elementor-view-stacked elementor-vertical-align-middle elementor-shape-circle elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"55a3eded\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div  class=\"elementor-icon-box-wrapper vamtam-is-link\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t\t\t<a class=\"elementor-icon elementor-animation-\" href=\"\/index.php\/self-care\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-hand-holding-heart\"><\/i>\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t\t<a href=\"\/index.php\/self-care\">Self care<\/a>\n\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\"><span style=\"font-family: Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; white-space: normal;\">Many minor ailments that are typically seen by GPs can be treated at home, which can save you a trip to the doctor.<\/span><\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-75d3a115\" data-id=\"75d3a115\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5885ceb0 elementor-view-stacked elementor-vertical-align-middle elementor-shape-circle elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"5885ceb0\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div  class=\"elementor-icon-box-wrapper vamtam-is-link\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t\t\t<a class=\"elementor-icon elementor-animation-\" href=\"\/index.php\/new-patients\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-user-plus\"><\/i>\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t\t<a href=\"\/index.php\/new-patients\">New patients<\/a>\n\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">A guide on how to join our practice and what to expect during the registration process.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>patient feedback 0116 271 9042 Your Feedback Matters: Empowering Your Health Journey\u200b Request Appointment > 0116 271 9042 At Severn Surgery, we believe that your voice is essential in shaping the quality of care we provide. We understand the importance of patient feedback in creating an exceptional healthcare experience tailored to your needs. By sharing&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-988320","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Feedback - Severn Surgery<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/severnsurgery.com\/index.php\/feedback\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Feedback - Severn Surgery\" \/>\n<meta property=\"og:description\" content=\"patient feedback 0116 271 9042 Your Feedback Matters: Empowering Your Health Journey\u200b Request Appointment &gt; 0116 271 9042 At Severn Surgery, we believe that your voice is essential in shaping the quality of care we provide. 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